Skip To Main

Terms for the Mobile App Launch Reservation Program

Terms for the Mobile App Launch Reservation Program

  1. Who Can Request a Reservation: You may request a reservation as long as you are at least 13 years old and a US resident. However, employees of Foot Locker Retail, Inc. ("Foot Locker"), as well as the immediate family and household members of those employees, are not eligible to make requests.

  2. How to Request a Reservation: Follow the instructions on the App to request a reservation. An individual is allowed to submit a reservation using only one account. Multiple accounts used by an individual in an attempt to reserve more than the limited quantity per launch will not be considered. User name and email address must not change during the reservation process (it must match from submission, through reservation confirmation and pick-up), or the winning reservation will not be considered. Each reservation opportunity will have its own deadline. After the deadline, you will receive a push notification on the App reminding you to check whether your reservation submission attempt was successful.

  3. How to Purchase Reserved Shoes: If your reservation submission attempt was successful, you must confirm whether you want to purchase the shoes within the allotted time. You will then be given instructions on how to purchase the shoes at a specific store and at a specific date and time. To purchase the shoes, you must show a valid photo ID that matches the name on the list. Anyone who does not purchase the shoes by the deadline in accordance with these requirements will not be allowed to purchase the shoes. Foot Locker reserves the right to extend the deadline for special circumstances at Foot Locker senior management's sole discretion, and to substitute shoes if the reserved shoes are not available for any reason.

  4. General Conditions: By requesting a reservation, you indicate your agreement to these Terms and Foot Locker's decisions regarding the Program. In the event that reservation process is impaired in any way, Foot Locker reserves the right to modify or cancel the process. Foot Locker reserves the right to disqualify and seek damages from any individual who tampers with the operation of the Program, violates these Terms, or acts in a disruptive manner. Foot Locker's failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

  5. Release and Limitations of Liability: By participating, you agree to release and hold harmless Foot Locker, its parent, subsidiaries, affiliates, and each of their respective officers, directors, employees, and agents from and against any claim or cause of action arising out of participation in the Program. You waive the right to claim any attorney's fees and any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.

  6. Privacy: Information you submit as part of the Program will be governed by the App's Privacy Policy.

  7. Disputes: You agree that any disputes, claims, and causes of action arising out of, or connected with, the Program shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in New York. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms, your rights and obligations, or the rights and obligations of Foot Locker in connection with the Program, shall be governed by, and construed in accordance with, the laws of New York, without giving effect to any choice of law or conflict of law rules (whether of New York or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than New York.

  8. Additional Details: For additional details, please see our FAQ.

Live Chat

Hours: 7 days a week. 8 am - 11 pm CT


Internet Customer Service is available 24 hours a day, seven days a week.


We are standing by 24 hours a day, 7 days a week!
Domestic Customers: 800-991-6813
International Customers: 715-261-9706